Texas Department of Insurance Approves Denial of ER Patient Rights for Consumers Across Texas
New BCBSTX ER Patient Penalty Policy Goes Into Effect Today
Statement from Rhonda Sandel, RN, CEO of Texas Emergency Care Centers, and Board Member of the Texas Association of Freestanding Emergency Centers (TAFEC):
Houston, Texas (August 6, 2018)—On April 18, 2018, Blue Cross Blue Shield of Texas (BCBSTX) announced a new “HMO Emergency Benefit Management Process.” Citing that their members were using the ER “for things like head lice or sprained ankles, for convenience rather than for serious or life-threatening issues,” the company announced the creation of a new policy that greatly restricts Texas patient access to the Emergency Room (ER).